MANAGED SERVICES
Across industries, IT budgets for “run the business” initiatives have declined steadily over the past few years. Yet despite having fewer dollars to spend on activities such as application maintenance and extensions, many senior leaders still expect IT to deliver outcomes that meet if not exceed their strategic business objectives. To deliver on these expectations, IT must initiate a more rigorous review of the ROI measurement process and consider embracing a managed services-based approach to managing their portfolios. This approach, in our experience, can simultaneously reduce costs and increase the value delivered to business.
Overview of Accodian’s Managed Services practice
Our Managed Services practice offers a wide range of services and capabilities, including:
End-to-end Managed Services
Provide omnichannel support, unified services delivery, end-to-end automation, DevOps processes and business-aligned KPIs.
Application modernization
Identify opportunities to enhance customer experience, reduce costs and speed processes through automation, new features or add-ons.
Business-aligned IT services
Our customer-centric model incorporates application outsourcing, rightsizing and rebadging. Services include process optimization, portfolio rationalization and partnership governance.
DevOps
Deliver services across the full life cycle, from transition planning and management, engineering support and testing automation to rightsourcing, Agile and Lean IT.
Agile Center of Excellence
Support clients worldwide and promote collaboration between onsite and remote teams by hosting Agile experts, automated test engineers, dynamic architecture engineers, CD engineers, Agile analysts and UX designers.
Lean IT capabilities
Focus on identifying and eliminating unproductive activities that detract value from the business, resulting in lost revenue, reduced productivity or poor customer service.
Test automation capabilities
Conduct software test automation for applications on client servers, web technologies, web services, SOA and ERP. In addition, our core testing services include test management, execution and end-to-end testing, automation testing, performance engineering, test execution efficiency, user experience testing, and data testing
Transition planning and management
Perform audit of entire IT landscape, including applications, technologies and processes. Create a tailored plan aligned with your business objectives, along with agreed-upon KPIs and transition governance.